Please read the following Website terms and conditions of sale (hereinafter the “Terms”) carefully before
completing a purchase using the following website https://uk.steelcase.com/ (hereinafter referred to as the « Website »).
The Website is published and maintained by Steelcase Holding Limited a limited company with a capital of 2 900
000 GBP, whose registered office is located at 77-79 Farringdon Road London EC1M3JU, registered as a company at
the Companies House under No. 01395750 (hereinafter referred to as “Steelcase” or “we”).
The Website and these Terms are aimed at:
Individual clients who enter into a legal transaction by placing an order and who
act for purposes that are outside their trade, business, craft or profession and who respect the conditions
as laid down in clause 4.1.a of these Terms (hereinafter referred to as “Consumers”) or
Businesses and professionals acting for purpose of their trade, business, craft or
profession (including employees of Steelcase group’s clients authorized to act in name and on behalf of
their employer) and who respect the conditions as laid down in clause 4.1.b of the Terms (hereinafter
referred to as “Customers”)
(hereinafter referred to collectively as “you”).
You can contact Steelcase by writing us an email at shopuk@steelcase.com or a postal mail at 77-79 Farringdon Road London
EC1M3JU, United Kingdom.
1. GENERAL
1.1. These Terms are concluded between you and Steelcase when you purchase products
via the Website and form an integral part of every offer, quotation, acceptance or confirmation from us.
1.2. The purpose of these Terms is to define and lay down the terms and conditions
of your relationship with Steelcase. Please note that before placing an order, you will be asked to agree to
the Terms in force at the time of the order. Placing an order implies consultation and knowledge of the
Terms. If you do not agree to the Terms, please do not use the Website. If you refuse to accept the Terms,
you will not be able to order any products from the Website.
1.3. We may amend these Terms from time to time. Please look at the top of this
page to see when these Terms were last updated. If you continue to use the Website after the date on which
the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms.
1.4. The Terms are only available in English.
1.5. If any of the provisions of these Terms is deemed not valid, the other
provisions herein will remain applicable and in force. If any of the provisions of these Terms is declared
void or is nullified, parties will negotiate new provisions to replace such void or nullified provisions
which are in line with the remaining valid provisions.
1.6. These Terms, the Use terms, the Privacy policy and the Cookie policy
constitute the entire agreement between us.
2. PRODUCTS
2.1. The products governed by these Terms are those offered on the Website within
the limits of available stocks.
2.2. Products may vary slightly from the description and the pictures. The images
of the products on the Website are for illustrative purposes only. Although we have made every effort to
display colors accurately, we cannot guarantee that a product’s display of the colors accurately reflects
the color of the products. Although we have made every effort to be as accurate as possible, all sizes,
dimensions, weights, capacities and measurements indicated on the Website are only an approximation.
2.3. Steelcase cannot be held responsible for any non-substantial errors that may
occur. Before validating your purchase, we recommend you to verify that the dimensions are suitable for the
location in which you wish to install the products.
3. WEBSITE
3.1. We implement all reasonable means at our disposal to ensure quality access to
the Website.
3.2. The navigation on the Website is your sole responsibility. We shall not be
held liable for any breakdowns, errors or computer viruses that may hinder continuity of access to the
Website, nor for any direct or indirect damage in particular any malfunctions in the computer installation
of customers following access to the Website.
3.3. Steelcase reserves the right to interrupt, temporarily suspend or modify
access to all or part of the Website without notice, in order to carry out preventive or curative
maintenance, without the interruption giving rise to any obligation or compensation to be paid by Steelcase.
3.4. Steelcase can in no way warrant that the services offered will be
uninterrupted.
4. ORDER
4.1. Conditions for placing an order:
a. For Consumers: to place an order on the Website, Consumers must have
their habitual residence in the United Kingdom, have legal capacity and hold a bank card.
b. For Customers: to place an order on the Website, Customers must either
be an employee of a Steelcase group’s client or be acting on behalf of a company, and have their
habitual residence in the United Kingdom, have legal capacity and hold a professional bank card.
4.2. You agree that all the information communicated to Steelcase on the Website as
part of the order is in accordance with the Terms and is complete, accurate and up to date. Failing to do so
or if you do not meet the conditions for placing an order, we reserve the right to cancel the order and to
refund your payment. We cannot accept any liability for any errors or inaccuracy in your order.
4.3. We remind you that when ordering, we collect personal data. For more
information, please refer to our >Privacy policy
and our >Cookie policy.
4.4. Ordering process:
a. To place an order, you must select the products you are interested in
and their quantity in order to add them to your basket. You will be able to modify your basket as
you wish before its validation. You will have to check your basket and possibly correct its content
before validating it. Once your basket has been validated, you will have to enter your postal
address and validate your means of payment (only by credit card with one of the logos appearing on
the Website and gift cards) which will constitute the contract of sale with Steelcase. Customers are
invited to include the name of the company that employs them or as the case may be the trade,
business, professional firm on behalf of which they are ordering in the billing address of the
products.
b. Any order implies acceptance of the prices and descriptions of the
products available for sale, as well as these Terms.
4.5. Validation of the order:
a. Once you have accepted the offer, we shall confirm receipt of the
acceptance of the offer by electronic means without delay. A summary of the confirmation can be
saved and printed by you. As long as receipt of this acceptance has not been confirmed, you may
terminate the contract without costs. The Consumer’s right of withdrawal is not affected by this.
b. In some cases (such as if you submit a wrong address,…), we reserve the
right to suspend your order until the problem is solved. We also reserve the right to refuse an
order for any legitimate reason. In those cases, we will duly inform you thereof.
c. In the event that one or more products are unavailable once the order
has been placed, we will inform you as soon as possible. The price of the order will be
recalculated, and you will be debited the new amount, with the price of the unavailable item
deducted. In case you already made a payment, we will refund the excessive amount without undue
delay.
4.6. Delivery:
a. We only deliver orders to addresses in the United Kingdom. We reserve
the right to suspend or cancel all orders if a delivery address has been submitted which is not
located in the United Kingdom.
b. The delivery time of your order may vary according to the products
ordered and the maximum delivery time will be stipulated prior to validating your basket and in the
confirmation, email sent by us. Please note that the delivery times are only an approximation.
c. For certain products, you can opt for getting them fully assembled or
pre-assembled.
d. If you are not present at the time of delivery of your order without
having informed us at least 24 hours before (by writing an email at shopuk@steelcase.com), we will leave a note informing you
to rearrange delivery. If after a failed delivery to you, you do not re-arrange delivery, we will
contact you for further instructions and may charge you for storage costs and any further delivery
costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we
may end the contract and charge you a reasonable compensation for the net costs we will incur as a
result.
4.7. Reception:
a. Upon receipt of your order, you must verify that your order is complete
and compliant.
b. If you notice any non-conformity or apparent defect upon reception of
the products, you must report it on the delivery note. If you notice any non-conformity or defect
after receiving the products, or in case of other claims and/or if you notice that certain
accessories of the product ordered are missing, you must notify us within a reasonable time period
after notifying the non-conformity or defect, so that we can process your claim. For Consumers, this
is within two months; for Customers this is within 48 hours. To do so, please contact us by email at
shopuk@steelcase.com.
5. PRICE AND PAYMENT
5.1. Prices are displayed in GB pound £ and include (first time) delivery costs and
value added tax.
5.2. Once your order has been validated, the price cannot be modified.
Nevertheless, in case of a price error (price obviously derisory compared to the real value of the product)
or if you have used a voucher that you were not entitled to, the validated order may be cancelled by
Steelcase.
5.3. The following bank cards and means of payment are accepted: Visa, Mastercard,
Maestro, American Express, Discover, Diners Club, UnionPay, Shop Pay, Apple Pay, Google Pay.
5.4. For gift cards payment, please check our >Gift card terms and conditions.
5.5. All outstanding amounts are immediately due and payable if you become
bankrupt.
6. WARRANTIES
6.1. Our warranty conditions are those appearing on the Website. Please review the
limitations carefully.
6.2. In case of claims regarding warranties, you should submit the product as well
as the purchase invoice that we recommend keeping for this purpose.
7. WITHDRAWAL RIGHT (ONLY FOR CONSUMERS)
7.1. Modification of the order in the first 24 hours: If a Consumer wishes to make
a modification to the order within a maximum of 24 hours after placing the order, please contact Steelcase
and we will let you know if the modification is possible. If so, we will inform the Consumer of any changes
to the price of the product, the delivery time and any other necessary elements and we will ask the Consumer
to confirm whether it wishes to proceed with the modification. Following the modification, a new
acknowledgement of receipt will be sent to you by email.
7.2. Withdrawal right after delivery: In accordance with the Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations 2013, Part 3, Regulation 30, Consumers have a
period of fourteen (14) days from the day after receipt of the last product of their order to exercise their
right of withdrawal without having to justify their reasons or pay penalties. If the fourteen (14) days
period expires on a Saturday, Sunday or a public holiday, it is extended until the first following working
day.
7.3. The cancellation period commences on the day after the one on which the
Consumer, or a third party designated by the Consumer in advance who is not the carrier, received the
product, or:
a. if the Consumer placed a single order for several products: on the day
on which the Consumer or a third party designated by the Consumer receives the last product;
b. if the delivery of a product consists of different consignments or
parts: on the day on which the Consumer or a third party designated by the Consumer receives the
last consignment or the last part;
7.4. All products may be subject to cancellation, except those excluded by the
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Part 3, Regulation
28. Returned products must be intact, complete and in the original packaging. During the cancellation
period, the Consumer must handle the product and packaging with care. The Consumer will only unpack or use
the product to the extent necessary to determine the nature, characteristics and operation of the product.
The basic principle in this regard is that the Consumer may only inspect and use the product in the way that
he would be allowed to do in a physical shop.
7.5. To exercise your right of withdrawal, you may use the withdrawal button
available on our website header by clicking on “>Withdraw
from your contract” and you will be guided through a simple process to confirm your decision to withdraw
from the contract. Alternatively, you may inform us of
your decision to withdraw by means of any other unambiguous statement, including by using our withdrawal
form, but it is not obligatory. We will then send an acknowledgement of receipt via email confirming your
withdrawal request without delay.
7.6. If you exercise your withdrawal right in accordance with this clause,
Steelcase will arrange the
collection of the product from the original delivery address. A fixed collection fee of £25 per
product will be deducted from your refund.
7.7. Following Consumers’ request for withdrawal, Steelcase, in accordance with the
legal provisions, will proceed to the refund of the purchase price of the products within a period of
fourteen (14) days following the receipt of the return form. Steelcase may deduct from the reimbursement the
loss in value of any products returned, if the Products have lost value resulting from the unreasonable wear
and tear of the product other than what is necessary to establish the nature, characteristics and
functioning of the products. We may make a deduction from any reimbursement for such loss in value of any
Products we supply.
7.8. Steelcase will proceed to Consumers’ refund by using the same payment mean
than for the purchase.
7.9. The risk and burden of proof with respect to the proper exercise of the right
of withdrawal within the applicable period of time lies with the Consumer.
7.10. Customers are not able to return any of the purchased products,
notwithstanding clause 4.7.
8. YOUR REVIEWS
8.1. Your review on the product you have purchased is important to Steelcase and to
our Website visitors. To make sure that your review is unbiased, Steelcase uses Yotpo, a trusted
partner, to manage the collection and analysis of all reviews received. You can find more information here:
>https://www.yotpo.com/.
8.2. Only people who have purchased a Steelcase product can post a review. 28 days
after the shipment of your order, we will send you by e-mail a link to leave your review. This period allows
you to familiarize yourself with your product and share a relevant review. Your review will remain online as
long as the product is sold on the Website.
8.3. We will take the decision to refuse or delete a review only after careful
consideration. The following reasons may lead us to refuse the publication of a review or to delete a review
already published:
The review contains offensive, racially, or religiously hateful language;
The review is considered defamatory;
The review is not understandable;
The review does not concern a product sold on the Website;
The review includes personal information; or
The review is considered by Steelcase to be inappropriate.
8.4. Our products are also sold on Amazon and Fnac/Darty from which we import
reviews that are also verified by them.
9. LIABILITY
9.1. Within the limits provided for by applicable law, Steelcase’ liability for the
delivered products is limited to the price of the defective or nonconforming products and we cannot be held
liable for compensating indirect damages or any other financial prejudice suffered by you or a third party.
10. FORCE MAJEURE
10.1. We cannot be held liable for the non-performance of one of our obligations
under the contract of sale when this non-performance is related to the occurrence of an event of force
majeure in accordance with the applicable law and case law.
10.2. If the event of force majeure lasts longer than 2 months, the parties are
entitled to terminate the contract. In this case, the terminating party informs the other party in writing.
The rights of the parties are limited to termination in return for payment for products already provided.
The Parties are then no longer entitled to demand performance of the contract. In the case of force majeure,
any claims for damages arising as a result of such force majeure, provided that the affected party has
fulfilled all of its obligations under this clause, are excluded.
11. APPLICABLE LAW AND JURISDICTION
11.1. The Terms are subject to English law.
11.2. Before bringing an action before the competent court, the Consumer must write
by registered mail with acknowledgement of receipt to Steelcase, at the following address Steelcase Holding
Limited, 77-79 Farringdon Road London EC1M3JU, or by email to shopuk@steelcase.com.
11.3. In the absence of an amicable agreement between the Parties, the competent
court in case of dispute with a Consumer shall be that of the defendant’s place of residence or, at the
plaintiff’s choice, the place of actual delivery of the product.
11.4. Sections 11.2, 11.3 and 11.4 do not apply to Customer. The competent court in
case of dispute with a Customer shall be the courts of London.